Velvet Audio, LLC specializes exclusively in digital products, downloadable educational resources, and electronically delivered show materials. Because we do not sell or distribute any physical goods, no physical shipping services are required or provided.

1. DIGITAL DELIVERY

All Velvet Audio products are delivered electronically through one or more of the following methods:

• Instant digital download upon purchase

• Secure emailed download links

• Electronic delivery of customized show materials after purchase order approval or payment confirmation

No items will be shipped through postal or courier services.

2. DELIVERY TIMEFRAMES

• Catalog products: typically available for immediate download at checkout.

• Show materials: delivery may vary depending on customization, ensemble needs, and purchase order processing.

• Invoices, permissions, and documentation: delivered electronically via email.

3. PHYSICAL SHIPMENTS

Because Velvet Audio does not offer physical products, customers will not incur:

• Shipping fees

• Customs charges

• Packaging/handling costs

• Tracking information or physical delivery confirmations

4. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Maintaining accurate email information

• Ensuring that their download links, files, and electronic materials are stored securely

• Contacting Velvet Audio if delivery emails are not received within the expected timeframe